Support happens in your dashboard
Pharaoh support runs through a built-in ticket system, attached to your account and your order history — not through a public inbox.
How to reach us
Every registered account can open tickets and reply in-thread.
Open the Tickets tab in your dashboard, create a ticket, and pick the subject that fits. When support replies, the tab shows an unread badge until you open the thread — no email needed to keep track.
Because tickets are attached to your account, we can see the exact order, its status and your balance movements, which usually means a first reply that already contains the answer.
| Subject | Use it for |
|---|---|
| Order | A specific order: status, partial delivery, refill or cancellation. |
| Payment | Top-ups, invoices and balance movements. |
| Request | A service or feature you'd like to see in the catalogue. |
| Point | Loyalty points questions. |
| Other | Anything else — account, API, affiliate program. |
Faster than a ticket
Three things resolve most questions instantly.
Check the order row
Status, start count and remaining quantity are live on every order — most "where is my order" answers are right there.
Partial? Already refunded
Partial deliveries are refunded to your wallet automatically — the transaction is in your history.
Refill flags
Refill and cancel buttons appear only on services that support them — that's the service's contract, not an oversight.
Open your first ticket
Registration is free; the Tickets tab is in the dashboard sidebar.